Terms of service

These Terms of Service govern access to and use of conseilhome.com.

Purchases made through the website are also subject to our Terms of Sale and other applicable policies.

1. Website Use

conseilhome.com is an online store operated by DIREXION CONSEIL under the CONSEIL store name.

Users may browse products, obtain information and purchase products made available through the website.

Users must use the website lawfully and must not intentionally interfere with its operation or security.

2. Product Information

We take reasonable care to present product descriptions, specifications, quantities, photographs and other information accurately.

Minor differences in colour or appearance may occur due to display settings or other technical factors.

3. Prices

Prices are displayed in EUR (€) and include applicable VAT unless clearly indicated otherwise.

Shipping charges are displayed separately where applicable.

Standard shipping costs €7.99.

Orders of €65 or more qualify for free standard shipping.

4. Orders

Submission of an order is subject to product availability, successful payment authorization and acceptance of the order.

Customers are responsible for providing accurate billing, delivery and contact information.

5. Payments

The accepted payment methods are:

Visa
Mastercard

Payments must be successfully authorized before fulfilment.

6. Delivery

Delivery is available only to supported addresses in mainland metropolitan France.

We do not deliver to Corsica, other islands, French overseas departments or territories, military bases or PO Boxes.

Further information is available in our Shipping Policy.

7. Returns and Refunds

Eligible purchases may be returned under our 30-day commercial return policy.

Consumers also retain applicable statutory rights, including the statutory right of withdrawal where applicable.

Full conditions are provided in our Return & Refund Policy.

8. Intellectual Property

Content on conseilhome.com, including protected text, graphics, branding, photographs, designs and other materials, may be protected by intellectual property rights.

Protected materials may not be reproduced, distributed or commercially exploited without authorization except where permitted by applicable law.

9. Prohibited Use

Users must not use conseilhome.com to:

Engage in unlawful activity
Attempt unauthorized access to systems or accounts
Introduce malicious software
Interfere with website security or operation
Submit fraudulent orders or payment information
Infringe applicable intellectual property rights

10. Third-Party Services

Certain website functions may depend on third-party services, including e-commerce, payment and delivery services.

Use of those services may also be subject to applicable third-party terms and privacy practices.

11. Website Availability

We take reasonable steps to maintain website availability.

Temporary interruptions may occur because of maintenance, security, technical updates or circumstances outside our reasonable control.

12. Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Mandatory consumer rights remain unaffected.

13. Personal Information

Personal information is processed in accordance with our Privacy Policy and applicable data protection requirements.

14. Changes

These Terms may be updated where reasonably necessary to reflect changes in the website, services, business practices or applicable requirements.

15. Applicable Law

These Terms are governed by applicable French law without depriving consumers of mandatory rights available under applicable law.

16. Contact

DIREXION CONSEIL
3 PLACE DU BEZIAU
65310 LALOUBERE
France

Email: support@conseilhome.com
Customer Service Hours: Monday–Friday, 09:00–16:00
Response Time: Within 48 hours