Shipping policy

This Shipping Policy applies to orders placed through conseilhome.com.

1. Delivery Area

CONSEIL currently delivers only to supported addresses in mainland metropolitan France.

We do not deliver to:

Corsica
Other islands
French overseas departments or territories
Military bases
PO Boxes
Addresses outside our supported mainland metropolitan France delivery area

Customers are responsible for providing a complete and accurate supported delivery address during checkout.

2. Shipping Charges

Standard shipping costs:

€7.99

Orders with a qualifying order value of €65 or more receive free standard shipping.

The applicable shipping charge is displayed during checkout before the order is completed.

3. Order Processing

Orders are normally processed within:

1–3 business days

Processing time refers to the period required to prepare an order before dispatch.

4. Daily Order Cut-Off

The daily order cut-off time is:

16:00

Orders placed after 16:00 begin processing from the following business day.

5. Transit Time

Estimated transit time after dispatch is:

3–5 business days

Accordingly, processing time and transit time are separate periods.

Delivery estimates may be affected by circumstances outside reasonable control, but applicable statutory delivery rights remain unaffected.

6. Order Tracking

Tracking is provided for shipped orders.

Where available, tracking information is sent using the contact information associated with the order.

7. Delivery Address

Customers should verify their delivery address before submitting an order.

If an address error is identified, contact:

support@conseilhome.com

as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

8. Delivery Problems

If a shipment is significantly delayed, appears lost or another delivery problem occurs, customers should contact support@conseilhome.com.

We will review the available order and tracking information and take appropriate action in accordance with applicable law.

9. Damaged, Incorrect or Missing Items

If a shipment arrives damaged, incorrect or incomplete, contact support@conseilhome.com.

Where DIREXION CONSEIL is responsible for the issue, necessary return or replacement shipping costs are borne by DIREXION CONSEIL.

10. Returns

Return conditions, return shipping and the return address are provided in our Return & Refund Policy.

11. Contact

Email: support@conseilhome.com
Customer Service Hours: Monday–Friday, 09:00–16:00
Response Time: Within 48 hours