Privacy policy

This Privacy Policy describes how DIREXION CONSEIL processes personal information in connection with conseilhome.com and the CONSEIL online store.

1. Personal Information We Process

Depending on how customers and visitors use conseilhome.com, we may process information such as:

Name
Billing and delivery address
Email address
Order information
Products purchased
Payment-related transaction information
Customer service communications
Device and browser information
IP address and technical information
Website usage and cookie information where applicable

Payment card information may be processed through the payment services used by the store. DIREXION CONSEIL does not necessarily receive or store complete payment card details.

2. Purposes of Processing

Personal information may be processed to:

Process and fulfil orders
Arrange delivery and tracking
Process payments and refunds
Provide invoices
Manage returns and exchanges
Respond to customer enquiries
Detect and prevent fraud or misuse
Maintain website security
Meet accounting, tax and other legal obligations
Operate and improve the website
Manage cookies and similar technologies where applicable

3. Legal Bases

Depending on the circumstances, personal information may be processed because it is necessary to perform a contract, comply with a legal obligation, pursue a legitimate interest where permitted, or on the basis of consent where consent is required.

4. Service Providers

Personal information may be made available where necessary to service providers involved in operating the online store, including e-commerce platform providers, payment processors, delivery providers, technical service providers and other parties necessary to fulfil an order or operate the website.

Such information should only be used for relevant purposes and subject to applicable data protection requirements.

5. Shopify

conseilhome.com is operated using Shopify's e-commerce platform.

Information may therefore be processed through Shopify systems as necessary for the operation of the online store, checkout and related e-commerce functionality.

6. Payment Information

Payments are accepted using:

Visa
Mastercard

Payment information is processed through the payment infrastructure available to the store.

7. Data Retention

Personal information is retained for as long as reasonably necessary for the purposes for which it was collected and as required to meet applicable legal, accounting, tax, contractual or dispute-related obligations.

Retention periods may therefore vary depending on the type of information and the reason for processing it.

8. Data Security

Reasonable technical and organizational measures are used to protect personal information against unauthorized access, loss, alteration, disclosure or misuse.

No method of transmission or electronic storage can be guaranteed to be completely secure.

9. Cookies

conseilhome.com may use cookies and similar technologies required for website functionality and, where applicable, preferences, analytics or other permitted purposes.

Additional information is provided in our Cookie Policy.

10. International Processing

Some service providers used to operate an online store may process information outside France or the European Economic Area.

Where required, appropriate safeguards should apply to transfers of personal information in accordance with applicable data protection law.

11. Your Rights

Subject to applicable data protection law, individuals may have rights concerning their personal information, including rights of access, rectification, erasure, restriction, objection and portability in applicable circumstances.

Where processing is based on consent, consent may be withdrawn where applicable without affecting processing lawfully carried out before withdrawal.

Requests concerning personal information may be sent to:

support@conseilhome.com

We may need to verify the identity of the person making a request where reasonably necessary.

12. Complaints Concerning Personal Data

Individuals may also have the right to lodge a complaint with the competent data protection supervisory authority.

13. Changes to This Privacy Policy

This Privacy Policy may be updated when necessary to reflect changes to our practices, services, legal obligations or website operation.

The version published on conseilhome.com will apply from its effective publication.

14. Contact

For privacy-related enquiries:

DIREXION CONSEIL
3 PLACE DU BEZIAU
65310 LALOUBERE
France

Email: support@conseilhome.com
Customer Service Hours: Monday–Friday, 09:00–16:00
Response Time: Within 48 hours